Harden launch E2E and record launch gates

android/play-store/release-checklist.md

@@ -200,10 +200,11 @@ block publishing changes, including Store Listing, Pricing, and Distribution.
 - [ ] Tester feedback and fixes documented.
 - [ ] Production-access questionnaire completed from actual evidence.
 
-On 2026-08-14 Play Console showed Closed testing locked until the one remaining
-app-setup task, public contact details, is complete and reported `0 testers
-currently opted-in`. No Closed or Production release was created during this
-inspection.
+On 2026-08-20 Play Console still showed Closed testing locked until the one
+remaining app-setup task, public contact details, is complete and reported `0
+testers currently opted-in`. The Console still required at least 12 opted-in
+testers for at least 14 days. No Closed or Production release was created
+during this inspection.
 
 ## Publishing
 

android/play-store/store-presence-runbook.md

@@ -36,6 +36,21 @@ does not authorize saving fields in Play Console or publishing a release.
 This was a read-only observation. No Console value, track, release, production
 deployment, frozen test deployment, or public Git remote was changed.
 
+## Read-only recheck on 2026-08-20
+
+- The Dashboard still reports **10 of 11 complete**.
+- **Select an app category and provide contact details** remains the only
+  incomplete setup task. The category is **Social**. Public email, phone, and
+  website remain empty in Store settings.
+- Closed testing remains locked until app setup is complete and still reports
+  `0 testers currently opted-in`.
+- The production-access section currently requires a published closed-testing
+  release, at least 12 opted-in testers, and a closed test lasting at least 14
+  days.
+
+This recheck was read-only. No Console field, release, track, deployment,
+frozen test environment, or public Git remote was changed.
+
 These are direct observations from the authenticated Play Console session on
 that date. Recheck the Console before applying because its fields and policy
 requirements can change.

docs/public-launch-checklist.md

@@ -121,6 +121,10 @@ The following decisions are intentionally not generated by code:
       allocation, alerts, and any scaling thresholds.
 - [ ] Backup ownership, encryption-key custody, off-site destination, restore
       procedure, and measured recovery objectives have been approved.
+- [x] The independent stale-backup alert uses the operator-selected maximum
+      age of 36 hours (`129600` seconds). This is an alert threshold for the
+      latest restore-verified heartbeat, not approval of retention, RPO, RTO,
+      capacity, or encryption-key custody.
 
 Until the retention decision and tested executor exist, account-deletion cases
 remain an audited operator workflow and automatic erasure stays disabled. The

e2e/tests/production-support-legal.spec.ts

@@ -6,12 +6,35 @@ import {
   projectEmail,
 } from "./helpers";
 
+async function submitSupportRequest(
+  page: import("@playwright/test").Page,
+  requesterEmail: string,
+  kind: "privacy_request" | "data_export",
+  subject: string,
+  details: string,
+): Promise<void> {
+  await page.goto("/support");
+  await page.getByLabel("What do you need help with?").selectOption(kind);
+  await expect(page.getByLabel("Contact email")).toHaveValue(requesterEmail);
+  await expect(page.getByLabel("Contact email")).toHaveAttribute(
+    "readonly",
+    "",
+  );
+  await page.getByLabel("Subject").fill(subject);
+  await page.getByLabel("Describe the problem").fill(details);
+  await page.getByRole("button", { name: "Send support request" }).click();
+  await expect(page).toHaveURL(/\/support\/received\?reference=SUP-/);
+  await expect(
+    page.getByRole("heading", { name: "Support request created" }),
+  ).toBeVisible();
+}
+
 test.skip(
-  process.env.E2E_PRODUCTION_READ_ONLY !== "1",
-  "This read-only staff queue check requires the production run-scoped fixture",
+  process.env.E2E_PRODUCTION_RUN_SCOPED !== "1",
+  "This support intake and staff queue check requires the production run-scoped fixture",
 );
 
-test("run-scoped support and legal fixtures are visible to production staff", async ({
+test("run-scoped support intake and legal fixture reach production staff", async ({
   browser,
 }, testInfo) => {
   const runID = process.env.E2E_RUN_ID;
@@ -27,13 +50,69 @@ test("run-scoped support and legal fixtures are visible to production staff", as
   const supportSubject = `Production E2E support ${runID}`;
   const supportDetails =
     "Run-scoped read-only browser fixture for the production support queue.";
+  const privacySubject = `Production E2E privacy ${runID}`;
+  const dataExportSubject = `Production E2E data export ${runID}`;
+  const accountDeletionSubject = "Delete my Who Need Help account";
   const removalExplanation =
     "Run-scoped read-only browser fixture for the production legal review queue.";
 
+  const requester = await loginWithPassword(
+    browser,
+    requesterEmail,
+    fixturePassword,
+  );
   const admin = await loginWithPassword(browser, adminEmail, fixturePassword);
+  const assertRequesterClean = captureBrowserFailures(requester.page);
   const assertAdminClean = captureBrowserFailures(admin.page);
 
+  await submitSupportRequest(
+    requester.page,
+    requesterEmail,
+    "privacy_request",
+    privacySubject,
+    "Run-scoped production browser verification for the authenticated privacy-request intake.",
+  );
+  await submitSupportRequest(
+    requester.page,
+    requesterEmail,
+    "data_export",
+    dataExportSubject,
+    "Run-scoped production browser verification for the authenticated data-export intake.",
+  );
+
+  await requester.page.goto("/account/delete");
+  await expect(requester.page.getByLabel("Account email")).toHaveValue(
+    requesterEmail,
+  );
+  await expect(requester.page.getByLabel("Account email")).toHaveAttribute(
+    "readonly",
+    "",
+  );
+  await requester.page
+    .getByLabel("Additional information")
+    .fill(
+      "Run-scoped production browser verification for the account-deletion support workflow.",
+    );
+  await requester.page
+    .getByRole("button", { name: "Request account deletion" })
+    .click();
+  await expect(requester.page).toHaveURL(/\/support\/received\?reference=SUP-/);
+
   await gotoLiveView(admin.page, "/support/operations?queue=support");
+  await admin.page
+    .locator("#support-case-filters")
+    .getByLabel("Search")
+    .fill(requesterEmail);
+  const supportRows = admin.page.locator("main tbody tr");
+  await expect(supportRows).toHaveCount(4);
+  await expect(supportRows.filter({ hasText: privacySubject })).toHaveCount(1);
+  await expect(supportRows.filter({ hasText: dataExportSubject })).toHaveCount(
+    1,
+  );
+  await expect(
+    supportRows.filter({ hasText: accountDeletionSubject }),
+  ).toHaveCount(1);
+
   await admin.page
     .locator("#support-case-filters")
     .getByLabel("Search")
@@ -62,6 +141,8 @@ test("run-scoped support and legal fixtures are visible to production staff", as
     admin.page.getByText(removalExplanation, { exact: true }),
   ).toBeVisible();
 
+  assertRequesterClean();
   assertAdminClean();
+  await requester.context.close();
   await admin.context.close();
 });

lib/mix/tasks/wnh.staging_full_e2e.ex

@@ -498,8 +498,8 @@ defmodule Mix.Tasks.Wnh.StagingFullE2e do
   defp validate_precreated_records!(manifest, support_request_ids, removal_notice_ids) do
     records = manifest["precreated_records"]
 
-    unless support_request_ids == [records["support_request"]] and
-             removal_notice_ids == [records["content_removal_notice"]] do
+    unless records["support_request"] in support_request_ids and
+             records["content_removal_notice"] in removal_notice_ids do
       Mix.raise("full staging E2E precreated records do not match the manifest")
     end
   end

scripts/production-full-e2e.sh

@@ -19,9 +19,9 @@ Usage:
     ./scripts/production-full-e2e.sh run [run-id]
 
 The run creates only run-scoped synthetic users and records, exercises the
-two-user help, moderated activity, and read-only staff support/legal browser
-flows, and removes the exact fixture on success, failure, or interrupt. It
-never resets the database.
+two-user help, moderated activity, authenticated privacy/data/deletion intake,
+and read-only staff support/legal browser flows, and removes the exact fixture
+on success, failure, or interrupt. It never resets the database.
 EOF
 }
 
@@ -59,7 +59,7 @@ import shlex
 import sys
 
 path = sys.argv[1]
-wanted = {
+required = {
     "COMPOSE_PROJECT_NAME",
     "DATABASE_MODE",
     "DEPLOYMENT_ENV",
@@ -67,6 +67,8 @@ wanted = {
     "POSTGRES_DB",
     "WNH_BASE_URL",
 }
+optional = {"SUPPORT_OPERATOR_EMAIL_MODE"}
+wanted = required | optional
 values = {}
 with open(path, encoding="utf-8") as handle:
     for raw_line in handle:
@@ -79,12 +81,12 @@ with open(path, encoding="utf-8") as handle:
         parsed = shlex.split(value, comments=False, posix=True)
         values[key] = parsed[0] if parsed else ""
 
-missing = sorted(key for key in wanted if not values.get(key))
+missing = sorted(key for key in required if not values.get(key))
 if missing:
     raise SystemExit("Missing production identity settings: " + ", ".join(missing))
 
 for key in sorted(wanted):
-    print(f"{key.lower()}={values[key]}")
+    print(f"{key.lower()}={values.get(key, '')}")
 PY
 
 commit=$(git -C "$root" rev-parse HEAD)
@@ -147,12 +149,15 @@ commit=$(value commit)
 container=$(value container)
 database=$(value postgres_db)
 project=$(value compose_project_name)
+support_operator_email_mode=$(value support_operator_email_mode)
 
 if [[ "$(value deployment_env)" != production ]] ||
   [[ "$(value phx_host)" != whoneedhelp.com ]] ||
   [[ "$(value wnh_base_url)" != "$BASE_URL" ]] ||
   [[ "$(value database_mode)" != external ]] ||
   [[ "$project" != who_need_help_production ]] ||
+  [[ "$(value support_operator_email_mode)" != "" &&
+    "$(value support_operator_email_mode)" != disabled ]] ||
   [[ "$(value health)" != healthy ]] ||
   [[ "$(value fixture_prefix_count)" != 0 ]] ||
   [[ ! "$commit" =~ ^[0-9a-f]{40}$ ]] ||
@@ -195,14 +200,17 @@ Verified production target:
   commit: $commit
   app container: $container
   restart count: $(value restart_count)
+  support operator email mode: ${support_operator_email_mode:-disabled}
   existing run-scoped fixture users: 0
 
 Exact temporary mutation scope:
   - six confirmed synthetic users under wnh-staging-e2e-$RUN_ID-*;
   - their help requests, assignments, chats, positions, handover, reviews;
   - their activity, participation, group chat, report and category proposal;
-  - one directly inserted support row and one directly inserted legal row,
-    read through the staff UI without submitting or moderating either record;
+  - one directly inserted support row plus three authenticated privacy,
+    data-export and account-deletion requests submitted through the public UI;
+  - one directly inserted legal row, read through the staff UI without
+    submitting or moderating a content-removal notice;
   - their notifications, audit events and associated Oban jobs;
   - no database reset, migration, real-user role/status change, email delivery,
     Caddy change, test-project change, payment, iOS, or KYC action.
@@ -318,10 +326,10 @@ cleanup() {
       ! jq -e '
         .cleanup_verified == true and
         (.cleanup_targets.users | length) >= 6 and
-        (.cleanup_targets.support_requests | length) == 1 and
+        (.cleanup_targets.support_requests | length) >= 1 and
         (.cleanup_targets.content_removal_notices | length) == 1 and
         (.cleanup_deleted_counts.users | type) == "number" and
-        .cleanup_deleted_counts.support_requests == 1 and
+        .cleanup_deleted_counts.support_requests == (.cleanup_targets.support_requests | length) and
         .cleanup_deleted_counts.content_removal_notices == 1 and
         .cleanup_verified_at != null
       ' "$output_dir/fixture.json" >/dev/null; then
@@ -431,7 +439,7 @@ docker run --rm \
   --env "E2E_RUN_ID=$RUN_ID" \
   --env "E2E_FIXTURE_PASSWORD=$fixture_password" \
   --env "E2E_ADMIN_EMAIL=wnh-staging-e2e-$RUN_ID-admin@example.invalid" \
-  --env E2E_PRODUCTION_READ_ONLY=1 \
+  --env E2E_PRODUCTION_RUN_SCOPED=1 \
   --env E2E_DETERMINISTIC_MAP_TILES=1 \
   --env HOME=/tmp \
   --volume "$output_dir/browser:/work/output" \

test/who_need_help/staging_full_e2e_cleanup_test.exs

@@ -53,6 +53,22 @@ defmodule WhoNeedHelp.StagingFullE2ECleanupTest do
         manifest["precreated_records"]["content_removal_notice"]
       )
 
+    browser_created_support_request =
+      %WhoNeedHelp.Support.SupportRequest{
+        reference: "SUP-BROWSER-#{String.upcase(run_id)}",
+        requester_id: prepared_support_request.requester_id,
+        contact_verified_at: DateTime.utc_now(:second),
+        status: :open
+      }
+      |> WhoNeedHelp.Support.SupportRequest.submission_changeset(%{
+        "kind" => "data_export",
+        "contact_email" => prepared_support_request.contact_email,
+        "subject" => "Browser-created production E2E support #{run_id}",
+        "details" =>
+          "This run-owned support record proves cleanup accepts browser-created fixture data."
+      })
+      |> Repo.insert!()
+
     assert manifest["schema_version"] == 2
     assert prepared_support_request.subject == "Production E2E support #{run_id}"
     assert prepared_support_request.contact_verified_at
@@ -89,13 +105,14 @@ defmodule WhoNeedHelp.StagingFullE2ECleanupTest do
     manifest = manifest_path |> File.read!() |> Jason.decode!()
     cleaned_job_ids = manifest["cleanup_targets"]["push_jobs"]
 
-    assert manifest["cleanup_targets"]["support_requests"] == [prepared_support_request.id]
+    assert Enum.sort(manifest["cleanup_targets"]["support_requests"]) ==
+             Enum.sort([prepared_support_request.id, browser_created_support_request.id])
 
     assert manifest["cleanup_targets"]["content_removal_notices"] == [
              prepared_removal_notice.id
            ]
 
-    assert manifest["cleanup_deleted_counts"]["support_requests"] == 1
+    assert manifest["cleanup_deleted_counts"]["support_requests"] == 2
     assert manifest["cleanup_deleted_counts"]["content_removal_notices"] == 1
     assert support_job.id in cleaned_job_ids
     assert legal_job.id in cleaned_job_ids