diff --git a/android/play-store/review-access.md b/android/play-store/review-access.md
index 1a5e895..ec82dcd 100644
--- a/android/play-store/review-access.md
+++ b/android/play-store/review-access.md
@@ -36,7 +36,10 @@ access field:
   password manager.
 - Stable synthetic request URL: create at release time.
 - Stable synthetic activity URL: create at release time.
-- Support contact: `contact@whoneedhelp.com`.
+- Public support contact: choose at submission time only after the address has
+  passed a real inbound-delivery test. `contact@whoneedhelp.com` is currently
+  verified only as an outbound Brevo sender; DNS inspection found no MX record
+  proving that replies or new inbound messages reach an operator.
 
 ## Copy for Play Console App access
 
@@ -69,7 +72,7 @@ payment, medicine, travel or real-world meeting is required. The credentials
 are reusable, do not require a one-time code or developer mailbox, and work
 independently of reviewer location.
 
-Support: contact@whoneedhelp.com
+Support: [ENTER A TESTED, MONITORED INBOUND ADDRESS IN PLAY CONSOLE ONLY]
 ```
 
 After `scripts/prepare-play-review.sh ... --confirm` succeeds, append the exact
diff --git a/docs/operations.md b/docs/operations.md
index 956d787..6bd2db1 100644
--- a/docs/operations.md
+++ b/docs/operations.md
@@ -1120,13 +1120,17 @@ The endpoint returns `401` without the exact token, disables response caching,
 and does not put the credential in a URL. The reporter exports cumulative HTTP
 request and duration, router exception, database query and duration, WebSocket
 connection, Oban job, aggregate single-email delivery outcome, VM memory, and
-scheduler run-queue metrics. Email metrics distinguish only `ok` and `error`
-adapter results and count raised delivery exceptions separately. Cumulative
-durations are integer microseconds because the selected reporter's sum
-accumulator is integer-based; divide by `1_000_000` in PromQL when seconds are
-required. Definitions intentionally have no request path, user, request,
-recipient, message, or event-name labels that could create unbounded
-cardinality or expose private data.
+scheduler run-queue metrics. Email metrics retain the adapter-level `ok`/`error`
+counter and exception counter, and also expose the application's fixed
+allow-listed delivery purpose together with `ok`, `error`, or `exception`.
+Purpose labels are code-defined values such as `auth_login`,
+`support_confirmation`, or `content_removal_update`; recipients, subjects,
+references, and message bodies are never labels. Cumulative durations are
+integer microseconds because the selected reporter's sum accumulator is
+integer-based; divide by `1_000_000` in PromQL when seconds are required.
+Definitions intentionally have no request path, user, request, recipient,
+message, or event-name labels that could create unbounded cardinality or expose
+private data.
 
 The locked `telemetry_metrics_prometheus_core` reporter aggregates
 distribution samples only when a scrape occurs. Each application VM therefore
diff --git a/docs/public-launch-checklist.md b/docs/public-launch-checklist.md
index 7b34923..d7317bb 100644
--- a/docs/public-launch-checklist.md
+++ b/docs/public-launch-checklist.md
@@ -175,6 +175,11 @@ as forward-only rather than receiving an invented database rollback.
       approval, and reporting.
 - [ ] Support, privacy/data, account-deletion, general content-removal, and
       TAKE IT DOWN submissions reach the correct production operator queues.
+      A 2026-08-09 run-scoped check proved one authenticated support case and
+      one authenticated general content-removal notice, then removed only those
+      exact records. Privacy/data, account deletion, anonymous verification,
+      and TAKE IT DOWN still require an exact production smoke before this
+      combined item can be checked.
 - [ ] Database, application, worker, email, push, backup, and edge monitoring
       are visible to the responsible operator.