Verify production support and legal queues

docs/operations.md

@@ -1274,8 +1274,9 @@ WNH_PRODUCTION_E2E_CONFIRM='VALUE_PRINTED_BY_PLAN' \
 
 The run creates six uniquely prefixed synthetic users and only their associated
 mutual-aid, activity, notification, audit, support, and legal fixture records.
-The support and legal records are inserted directly without email jobs and are
-only read through the staff UI; the browser does not submit or moderate them.
+The support record, general-removal notice, and separate TAKE IT DOWN notice are
+inserted directly without email jobs and are only read through the staff UI;
+the browser does not submit or moderate them.
 Cleanup uses the mode-`0600` manifest of exact IDs on success, failure, or
 interrupt, refuses cross-fixture relationships, deletes only matching jobs and
 records, and verifies that the run prefix is absent. It never resets the

docs/public-launch-checklist.md

@@ -197,11 +197,13 @@ as forward-only rather than receiving an invented database rollback.
       approval, and reporting.
 - [ ] Support, privacy/data, account-deletion, general content-removal, and
       TAKE IT DOWN submissions reach the correct production operator queues.
-      A 2026-08-09 run-scoped check proved one authenticated support case and
-      one authenticated general content-removal notice, then removed only those
-      exact records. Privacy/data, account deletion, anonymous verification,
-      and TAKE IT DOWN still require an exact production smoke before this
-      combined item can be checked.
+      A 2026-08-21 run-scoped check proved authenticated support, privacy,
+      data-export and account-deletion submissions plus separate general
+      content-removal and TAKE IT DOWN records. Staff found every record in its
+      permission-scoped production queue, and exact cleanup left zero records
+      with the run prefix. Anonymous contact verification still requires a
+      controlled production mail smoke before this combined item can be
+      checked.
 - [ ] Database, application, worker, email, push, backup, and edge monitoring
       are visible to the responsible operator.
 

docs/verification.md

@@ -3265,3 +3265,26 @@ promoted.
   `support_confirmation` deliveries, two successful `mail` queue jobs, and no
   delivery exception in the selected metric set. These counters describe only
   the current application process, not historical delivery volume.
+
+# 2026-08-21 production support and legal queue coverage
+
+- Temporary production run `codex-support-legal-20260821-r3` passed all three
+  Chromium scenarios against exact deployed revision
+  `bb7eb58c8f14d8936cae0e968b50ae721516d213`: activity moderation, the complete
+  two-person medicine-help flow, and support/legal queue coverage.
+- The support/legal scenario submitted authenticated support, privacy,
+  data-export and account-deletion requests through the public UI. Staff found
+  the resulting records in the permission-scoped production queue. The same
+  staff session found and opened distinct run-scoped general-removal and TAKE
+  IT DOWN records without submitting an operator decision.
+- The fixture manifest used schema version 3, recorded the exact support,
+  general-removal and TAKE IT DOWN UUIDs, and ended with
+  `cleanup_verified=true`. Post-run inspection found
+  `fixture_prefix_count=0`; no run-owned fixture user or relationship remained.
+- Anonymous contact verification was not submitted in this run because it
+  intentionally enqueues a real verification email. That path remains an open
+  controlled production-mail check rather than an inferred success.
+- Non-secret evidence is retained under
+  `output/production-full-e2e/codex-support-legal-20260821-r3/`. The frozen
+  hackathon test deployment, Caddy, public Git remote and production release
+  were not changed by this browser run.

e2e/tests/production-support-legal.spec.ts

@@ -55,6 +55,10 @@ test("run-scoped support intake and legal fixture reach production staff", async
   const accountDeletionSubject = "Delete my Who Need Help account";
   const removalExplanation =
     "Run-scoped read-only browser fixture for the production legal review queue.";
+  const takeItDownExplanation =
+    "Run-scoped read-only browser fixture for the production TAKE IT DOWN queue.";
+  const removalReference = `REM-E2E-${runID.toUpperCase()}`;
+  const takeItDownReference = `REM-E2E-TID-${runID.toUpperCase()}`;
 
   const requester = await loginWithPassword(
     browser,
@@ -133,14 +137,29 @@ test("run-scoped support intake and legal fixture reach production staff", async
   await admin.page
     .locator("#legal-case-filters")
     .getByLabel("Search")
-    .fill(requesterEmail);
-  const legalRow = admin.page.locator("main tbody tr");
-  await expect(legalRow).toHaveCount(1);
-  await legalRow.getByRole("link", { name: "Open" }).click();
+    .fill(removalReference);
+  const generalLegalRow = admin.page.locator("main tbody tr");
+  await expect(generalLegalRow).toHaveCount(1);
+  await expect(generalLegalRow).toContainText("general");
+  await generalLegalRow.getByRole("link", { name: "Open" }).click();
   await expect(
     admin.page.getByText(removalExplanation, { exact: true }),
   ).toBeVisible();
 
+  await gotoLiveView(admin.page, "/support/operations?queue=legal");
+  await admin.page
+    .locator("#legal-case-filters")
+    .getByLabel("Search")
+    .fill(takeItDownReference);
+  const takeItDownRow = admin.page.locator("main tbody tr");
+  await expect(takeItDownRow).toHaveCount(1);
+  await expect(takeItDownRow).toContainText(/take it down/i);
+  await expect(takeItDownRow).toContainText("urgent review");
+  await takeItDownRow.getByRole("link", { name: "Open" }).click();
+  await expect(
+    admin.page.getByText(takeItDownExplanation, { exact: true }),
+  ).toBeVisible();
+
   assertRequesterClean();
   assertAdminClean();
   await requester.context.close();

lib/mix/tasks/wnh.staging_full_e2e.ex

@@ -142,7 +142,13 @@ defmodule Mix.Tasks.Wnh.StagingFullE2e do
     password_hash = Bcrypt.hash_pwd_salt(password)
     now = DateTime.utc_now(:second)
 
-    {:ok, %{users: users, support_request: support_request, removal_notice: removal_notice}} =
+    {:ok,
+     %{
+       users: users,
+       support_request: support_request,
+       removal_notice: removal_notice,
+       take_it_down_notice: take_it_down_notice
+     }} =
       Repo.transaction(fn ->
         users =
           Map.new(@precreated_roles, fn role ->
@@ -167,22 +173,25 @@ defmodule Mix.Tasks.Wnh.StagingFullE2e do
 
         support_request = insert_support_fixture!(context, requester, now)
         removal_notice = insert_removal_fixture!(context, requester, now)
+        take_it_down_notice = insert_take_it_down_fixture!(context, requester, now)
 
         %{
           users: users,
           support_request: support_request,
-          removal_notice: removal_notice
+          removal_notice: removal_notice,
+          take_it_down_notice: take_it_down_notice
         }
       end)
 
     manifest = %{
-      "schema_version" => 2,
+      "schema_version" => 3,
       "run_id" => context.run_id,
       "database" => context.database,
       "precreated_users" => users,
       "precreated_records" => %{
         "support_request" => support_request.id,
-        "content_removal_notice" => removal_notice.id
+        "content_removal_notice" => removal_notice.id,
+        "take_it_down_notice" => take_it_down_notice.id
       },
       "allowed_emails" => context.emails |> Map.values() |> Enum.sort()
     }
@@ -468,15 +477,17 @@ defmodule Mix.Tasks.Wnh.StagingFullE2e do
       case manifest["precreated_records"] do
         %{
           "support_request" => support_request_id,
-          "content_removal_notice" => removal_notice_id
+          "content_removal_notice" => removal_notice_id,
+          "take_it_down_notice" => take_it_down_notice_id
         } ->
-          uuid?(support_request_id) and uuid?(removal_notice_id)
+          uuid?(support_request_id) and uuid?(removal_notice_id) and
+            uuid?(take_it_down_notice_id) and removal_notice_id != take_it_down_notice_id
 
         _other ->
           false
       end
 
-    unless manifest["schema_version"] == 2 and manifest["run_id"] == context.run_id and
+    unless manifest["schema_version"] == 3 and manifest["run_id"] == context.run_id and
              manifest["database"] == context.database and
              manifest["allowed_emails"] == expected_emails and valid_precreated? and
              valid_precreated_records? do
@@ -499,7 +510,9 @@ defmodule Mix.Tasks.Wnh.StagingFullE2e do
     records = manifest["precreated_records"]
 
     unless records["support_request"] in support_request_ids and
-             records["content_removal_notice"] in removal_notice_ids do
+             records["content_removal_notice"] in removal_notice_ids and
+             records["take_it_down_notice"] in removal_notice_ids and
+             records["content_removal_notice"] != records["take_it_down_notice"] do
       Mix.raise("full staging E2E precreated records do not match the manifest")
     end
   end
@@ -810,6 +823,32 @@ defmodule Mix.Tasks.Wnh.StagingFullE2e do
     |> Repo.insert!()
   end
 
+  defp insert_take_it_down_fixture!(context, requester, now) do
+    %Notice{
+      reference: "REM-E2E-TID-#{String.upcase(context.run_id)}",
+      requester_id: requester["id"],
+      contact_verified_at: now,
+      regime: :take_it_down,
+      status: :urgent_review,
+      response_due_at: DateTime.add(now, 48, :hour)
+    }
+    |> Notice.submission_changeset(%{
+      "category" => "non_consensual_intimate_media",
+      "submitter_name" => "Production E2E Requester",
+      "contact_email" => requester["email"],
+      "relationship" => "self",
+      "content_locations" =>
+        "https://whoneedhelp.com/requests/production-e2e-take-it-down-#{context.run_id}",
+      "explanation" =>
+        "Run-scoped read-only browser fixture for the production TAKE IT DOWN queue.",
+      "legal_basis" => "Production E2E fixture only.",
+      "electronic_signature" => "Production E2E Requester",
+      "good_faith" => "true",
+      "accurate_complete" => "true"
+    })
+    |> Repo.insert!()
+  end
+
   defp emails(run_id) do
     (@precreated_roles ++ @registered_roles)
     |> Map.new(fn role -> {role, "#{prefix(run_id)}#{role}@example.invalid"} end)

mix.lock

@@ -1,6 +1,6 @@
 %{
   "assent": {:hex, :assent, "0.3.1", "7e7b04f4ab5d07b497b80c04f009a0f1efc409787e68b8e086512b9098f3095b", [:mix], [{:certifi, ">= 0.0.0", [hex: :certifi, repo: "hexpm", optional: true]}, {:finch, "~> 0.15", [hex: :finch, repo: "hexpm", optional: true]}, {:jose, "~> 1.8", [hex: :jose, repo: "hexpm", optional: true]}, {:req, "~> 0.4", [hex: :req, repo: "hexpm", optional: true]}, {:ssl_verify_fun, ">= 0.0.0", [hex: :ssl_verify_fun, repo: "hexpm", optional: true]}], "hexpm", "3597b31f9eb556d97e64cf60c00d3451f7353d7b465a71d33530b870ebed1ff1"},
-  "bandit": {:hex, :bandit, "1.12.4", "10bbab488edf8162318d736c19c5837077b8fca2bf5d95b07b33830387124f62", [:mix], [{:hpax, "~> 1.0", [hex: :hpax, repo: "hexpm", optional: false]}, {:plug, "~> 1.18", [hex: :plug, repo: "hexpm", optional: false]}, {:telemetry, "~> 0.4 or ~> 1.0", [hex: :telemetry, repo: "hexpm", optional: false]}, {:thousand_island, "~> 1.5", [hex: :thousand_island, repo: "hexpm", optional: false]}, {:websock, "~> 0.5", [hex: :websock, repo: "hexpm", optional: false]}], "hexpm", "84513318c5752a2a8017664450f889b47fae5d53d64698ddf1e4fb09a7449e8d"},
+  "bandit": {:hex, :bandit, "1.12.5", "af205a8e550f304caae09a97d29fd3c79a7f337526ea7cd772d2ff11d2f7c800", [:mix], [{:hpax, "~> 1.0", [hex: :hpax, repo: "hexpm", optional: false]}, {:plug, "~> 1.18", [hex: :plug, repo: "hexpm", optional: false]}, {:telemetry, "~> 0.4 or ~> 1.0", [hex: :telemetry, repo: "hexpm", optional: false]}, {:thousand_island, "~> 1.5", [hex: :thousand_island, repo: "hexpm", optional: false]}, {:websock, "~> 0.5", [hex: :websock, repo: "hexpm", optional: false]}], "hexpm", "c5684ca062fa407cac115aec3256383f3e2ec9fdced7904d59cf5a7bb7ed6181"},
   "bcrypt_elixir": {:hex, :bcrypt_elixir, "3.3.2", "d50091e3c9492d73e17fc1e1619a9b09d6a5ef99160eb4d736926fd475a16ca3", [:make, :mix], [{:comeonin, "~> 5.3", [hex: :comeonin, repo: "hexpm", optional: false]}, {:elixir_make, "~> 0.6", [hex: :elixir_make, repo: "hexpm", optional: false]}], "hexpm", "471be5151874ae7931911057d1467d908955f93554f7a6cd1b7d804cac8cef53"},
   "bunt": {:hex, :bunt, "1.0.0", "081c2c665f086849e6d57900292b3a161727ab40431219529f13c4ddcf3e7a44", [:mix], [], "hexpm", "dc5f86aa08a5f6fa6b8096f0735c4e76d54ae5c9fa2c143e5a1fc7c1cd9bb6b5"},
   "cc_precompiler": {:hex, :cc_precompiler, "0.1.11", "8c844d0b9fb98a3edea067f94f616b3f6b29b959b6b3bf25fee94ffe34364768", [:mix], [{:elixir_make, "~> 0.7", [hex: :elixir_make, repo: "hexpm", optional: false]}], "hexpm", "3427232caf0835f94680e5bcf082408a70b48ad68a5f5c0b02a3bea9f3a075b9"},

scripts/production-full-e2e.sh

@@ -209,8 +209,8 @@ Exact temporary mutation scope:
   - their activity, participation, group chat, report and category proposal;
   - one directly inserted support row plus three authenticated privacy,
     data-export and account-deletion requests submitted through the public UI;
-  - one directly inserted legal row, read through the staff UI without
-    submitting or moderating a content-removal notice;
+  - one directly inserted general-removal row and one separate TAKE IT DOWN
+    row, read through the staff UI without submitting or moderating either;
   - their notifications, audit events and associated Oban jobs;
   - no database reset, migration, real-user role/status change, email delivery,
     Caddy change, test-project change, payment, iOS, or KYC action.
@@ -327,10 +327,10 @@ cleanup() {
         .cleanup_verified == true and
         (.cleanup_targets.users | length) >= 6 and
         (.cleanup_targets.support_requests | length) >= 1 and
-        (.cleanup_targets.content_removal_notices | length) == 1 and
+        (.cleanup_targets.content_removal_notices | length) == 2 and
         (.cleanup_deleted_counts.users | type) == "number" and
         .cleanup_deleted_counts.support_requests == (.cleanup_targets.support_requests | length) and
-        .cleanup_deleted_counts.content_removal_notices == 1 and
+        .cleanup_deleted_counts.content_removal_notices == 2 and
         .cleanup_verified_at != null
       ' "$output_dir/fixture.json" >/dev/null; then
       echo "Production E2E cleanup manifest lacks exact run-scoped verification." >&2

test/who_need_help/staging_full_e2e_cleanup_test.exs

@@ -53,6 +53,12 @@ defmodule WhoNeedHelp.StagingFullE2ECleanupTest do
         manifest["precreated_records"]["content_removal_notice"]
       )
 
+    prepared_take_it_down_notice =
+      Repo.get!(
+        WhoNeedHelp.ContentRemoval.Notice,
+        manifest["precreated_records"]["take_it_down_notice"]
+      )
+
     browser_created_support_request =
       %WhoNeedHelp.Support.SupportRequest{
         reference: "SUP-BROWSER-#{String.upcase(run_id)}",
@@ -69,11 +75,15 @@ defmodule WhoNeedHelp.StagingFullE2ECleanupTest do
       })
       |> Repo.insert!()
 
-    assert manifest["schema_version"] == 2
+    assert manifest["schema_version"] == 3
     assert prepared_support_request.subject == "Production E2E support #{run_id}"
     assert prepared_support_request.contact_verified_at
     assert prepared_removal_notice.regime == :general
     assert prepared_removal_notice.contact_verified_at
+    assert prepared_take_it_down_notice.regime == :take_it_down
+    assert prepared_take_it_down_notice.status == :urgent_review
+    assert prepared_take_it_down_notice.response_due_at
+    assert prepared_take_it_down_notice.contact_verified_at
 
     refute_enqueued(
       worker: WhoNeedHelp.Mail.SupportOperatorAlertWorker,
@@ -108,12 +118,11 @@ defmodule WhoNeedHelp.StagingFullE2ECleanupTest do
     assert Enum.sort(manifest["cleanup_targets"]["support_requests"]) ==
              Enum.sort([prepared_support_request.id, browser_created_support_request.id])
 
-    assert manifest["cleanup_targets"]["content_removal_notices"] == [
-             prepared_removal_notice.id
-           ]
+    assert Enum.sort(manifest["cleanup_targets"]["content_removal_notices"]) ==
+             Enum.sort([prepared_removal_notice.id, prepared_take_it_down_notice.id])
 
     assert manifest["cleanup_deleted_counts"]["support_requests"] == 2
-    assert manifest["cleanup_deleted_counts"]["content_removal_notices"] == 1
+    assert manifest["cleanup_deleted_counts"]["content_removal_notices"] == 2
     assert support_job.id in cleaned_job_ids
     assert legal_job.id in cleaned_job_ids
     refute unrelated_job.id in cleaned_job_ids